Return policy

Your Satisfaction is Our Priority

At sophistishop.com, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a straightforward return policy.

Return Period

You have 30 days from the date of delivery to initiate a return. To be eligible for a return, the item must be unused and in the same condition that you received it.

How to Return an Item

To return an item, please follow these steps:

1. Contact our customer service at [email protected] to request a return authorization.
2. Pack the item securely in its original packaging, if possible.
3. Include your order number and a note stating the reason for the return.
4. Ship the item to the address provided in the return authorization email.

Refunds

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method.

Exchanges

If you need to exchange an item for the same item, please contact us at [email protected] to arrange for an exchange.

Non-Returnable Items

Some items are non-returnable, including:

• Items marked as final sale
• Gift cards

Contact Us

If you have any questions regarding our return policy or need assistance, please reach out to us at [email protected].